Privacy Policy

Welcome to Quabble!
Quabble is the all-in-one mental wellness platform where you can regularly engage in mind workouts to maintain and strengthen your mental health. Like many of our users, we hope quabble can help you manage your mental health and stay healthy!

Your privacy and security are our top priorities. Here’s how we approach it, guided by these principles:

  • Everything we do is to provide a better Quabble experience:: We collect and store data or user information only for this purpose. We never sell or misuse your data.

  • Data Encryption: All user generated content ia encrypted, ensuring that no one on Quabble’s development or operations team can directly access or view your data.

  • Anonymization: We work to separate your real identity from any personal information to minimize risks in the unlikely event of unauthorized access.

  • Automated AI-based moderation: At Quabble, we’re aiming to creating a 100% safe and supportive social environment. So, we use AI-based automated moderation, ensuring everyone’s safety without involving humans in reading your writing. 

With these principles in mind, here’s how museLIVE Inc. (“we,” “us,” or simply “Quabble”) safeguards, collects, and uses your personal information when you use our app and services. If you have any q​​uestions, feel free to reach out to us at quabble@muse.live.

Information We May Collect or Store
We collect specific information to personalize and improve your experience with Quabble:

  • Username and Email Address: We use these to set up and manage your account, share important updates, and offer account-related services. We provide ways to opt out of email communications and delete your account whenever you choose.

  • Activity and Writing Data: When you use Quabble’s features, like sending messages on the Bamboo Tree, we securely store encrypted data. This ensures you can log in from multiple devices, access your entries seamlessly, and communicate with others you choose to share your messages with. To protect your privacy, we anonymize and encrypt the data, ensuring that neither Quabble’s development nor operations team can access your private content and your data is protected..

  • Demographic Information: Only if you choose to share more about yourself through surveys, we use this data only for general analysis. It helps us better understand our user base and tailor our services to your needs.

  • Location: only for users who opt in, we collect location information solely to sync the Park’s weather and day/night settings, as well as automatic weather information insertion for your Mood Diary.

  • Device and Usage Data: We use overall statistical data to improve Quabble and troubleshoot issues. Individual usage data is only accessed when necessary to resolve specific problems.


Information We Do NOT Collect

  • Passwords: Quabble does not store or manage passwords. Our login system is integrated with trusted third-party providers, such as Google or Apple, which manage password security on their end.

  • Financial Information: All financial transactions (e.g., payment for subscriptions) are processed by third-party providers like Apple for iOS devices. Quabble does not collect, store, or access your financial details.

Rights of Users

  • Correction and Deletion: You can request corrections to inaccurate data or delete your account and associated data at any time.

  • Opt-Out Options: You can opt out of certain data collection activities, such as location tracking or email communications.

Use of Information
We use the information collected to:

  • Deliver Our Services: Enable core features like user interaction and personalized content based on app activities.

  • Improve Our Services for You:: Analyze anonymous data to continually refine and enhance the app experience.

  • Communicate with You: Notify you about time to your mental wellness management, updates, service changes, and important information about your account.

Sharing of Information
Your privacy matters to us. We don’t sell, rent, or lease your personal information. When we share information, it’s solely for service-related purposes, and we follow strict security protocols:

  • Your Thank-You Letter to the Sponsor: If you choose to write a thank-you letter for your Quabble scholarship sponsor, we will deliver it on your behalf. To ensure complete anonymity, we remove any identifying information (such as your username) before sharing it. Additionally, we may anonymously use select excerpts from thank-you letters to showcase the impact of the scholarship and the gratitude of our recipients.

  • Service Analysis: We may share anonymized usage data such as how many users used Bamboo Tree today with analytics partners to understand overall app usage patterns, helping us improve Quabble’s services.

  • Third-Party AI Moderation Services: To keep our community safe and supportive, we use automated AI moderation. No human at Quabble can view your messages, and any message shared for moderation remains anonymous, so even in the unlikely event of a data leak, your identity stays protected.

Special Terms for Children and California Residents

  • Children’s Privacy: Quabble is not intended for children under the age of 13. We don’t knowingly collect personal information from children. If we find out that a child under 13 has provided us with personal information, we’ll delete it promptly.

  • California Residents’ Rights: California residents have specific rights under the California Consumer Privacy Act (CCPA). You can request information about the categories of personal data we collect, ask us to delete your data, or opt out of the sale of personal data (note that Quabble does not sell personal information).

Data Retention and User Controls

  • Retention: We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce our policies.

  • User Controls: You have control over your data and privacy settings. For example, you can:

    • Opt out of email communications and push notifications.

    • Limit location tracking.

    • Delete your account upon request, after which all personal data will be permanently removed from our systems. Just contact our support team for assistance.

Updates to Our Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, regulatory requirements, or other factors. We’ll notify you of any significant changes via email.

Contact Us
If you have any questions about this Privacy Policy or your privacy rights, please contact our Privacy Team at quabble@muse.live

© 2024 museLIVE Inc.